Call Center World ForumCall Center World ForumCall Center World Forum

About Forum

XIII International Call Center World Forum
18 - 19 March 2014, Radisson Slavyanskaya, Moscow

CCWF - is the largest regional event in the industry of contact centers and client service.

Call Center World Forum in 2014:

  • 40+ exhibitors - leading russian and international providers of solutions and services;
  • 150+ spekers - business leaders, aknowlrdged experts and consultants;
  • 400+ delegates from all regions of Russia and neighbouring countries;
  • 2000+ Exhibition visitors.


Every year since 2002 the Forum brings together all levels of contact center industry professionals: top marketing and sales managers, operational management, top-executives and contact center managers.

You will be able to view the full list of companies, wich took part in CCWF2014 soon. Please check for updates.


CCExpo was carried out during 2 days of CCWF-2014, this exhibition annually becomes a key meeting place for industy professionals.  About 40 international and russian companies - aknowledged industy leaders, took part as exponents on the exhibition.

At their stands the exhibitors presented solutions, products and services for contact centers and customer service departments, made consultations and gave advice on the implementation of solutions, and organized competitions and gifts from their compaies as well.

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A two-day conference program included 6 sessions, which reflected all industry  trands and fields of knowledge. Learn about  what's new the experts had shared with the visitors in 2014!
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At night on the 18th of March 2014 in the Radisson Slavyanskaya business centre in frames of evening program of XIII International Call Center World Forum during the Grand Ceremony the winners of Crystal Headset Award in 29 nominations and the names of finalists who got High Rating and High Approval of jury  were announced.

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General sponsor

Platinum sponsor

Gold sponsors




Сonference sponsor



Exhibition sponsor




Supported by


Official Consultant

General Media Partner