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Call Center World ForumCall Center World ForumCall Center World Forum

About CCWF 2017

XVI  Call Center World Forum 2017

21st – 22nd March 2017
Radisson Slavyanskaya Hotel, Moscow

CCWF – is the largest and most important event in contact center industry and customer service for Russia, CIS and Eastern Europe. The platform where industry leaders network, share knowledge and experience on the most actual and relevant aspects of contact center market development.
CCWF in figures:
  • 30+ exhibitors – leading Russian and international service providers and solution developers;
  • 100+ speakers – business leaders, recognized experts and consultants;
  • 350+ delegates from all Russian regions and neighboring countries;
  • 1400+ Expo attendees from Russia, CIS and Eastern Europe

CCWF 2017 Conference key themes:

  • Strategies and trends of contact center market development in Russia and in the world
  • Digital transformation in contact centers
  • Custоmеr experience management and customer analytics
  • How leading Russian and global companies implement and realize Omnichannel strategy
  • Latest technology trends: where to invest when budgets are reduced
  • Workforce management and optimization. WFM as efficient solution for contact center management of any size
  • Operational management in contact center
  • Workforce management. Staff motivation and engagement, ways to improve service excellence 

Every year starting from 2002 Call Center World Forum brings together contact center industry professionals such as top managers responsible for marketing and sales, managers dealing with operational management, executives and contact center managers, customer service directors.

Everyone who searches for a solution, wants to gain relevant knowledge and learn success stories first hand, address questions to the industry best experts and practitioners, find consultants, solution providers, integrators and service providers should save the date for CCWF 2017!

 Forum audience reperesents following sectors:
  • Financial sector (banks, pension funds, insurance companies);
  • Telecommunications;
  • Transport and Logistics
  • Car dealers;
  • Pharm, Cosmetology, Medicine, Fashion industry;
  • Real Estate;
  • Media;
  • Other.
CCWF has deserved to be the key place for annual meeting of market leaders from different business sectors and industries!